Notes from building this

What we’ve learned putting AI in front of real customers and real business systems, including the parts that went badly.

Why connected AI beats clever prompts

Teams spend months tuning prompts to get a model to sound right, then still copy the answer into a CRM by hand. The bottleneck was never the writing.

Autonomy without ceilings is just an unpriced risk. How token limits, spend caps and confirmation gates make an agent safe enough to leave running.